There is no one-size-fits-all solution to building software for your needs. We understand that every company and school is unique with their own workflows that works best. That’s why we revamped the Roles & Permissions section. You’re now able to create new user roles and customize them to your needs. Yes, you’re reading it right.
Watch the video or read this blog post for more detailed info.
For who?
First of all, the new feature is available for every account: Basic, Professional, Enterprise, and Academic plans. Basic plans will have a light version of the Roles & Permission feature and won’t be able to modify existing roles or create new ones.How does it work?
In order to view and adjust your user roles, you’ll need to go to Settings and select ‘Roles & Permissions’. Here you’ll get an overview of the user roles in your account, and a detailed overview of the permissions and restrictions per user role. By default, roles are divided in two main segments.The first one is System Roles.

System Roles in CHEQROOM
Basic plan:
- Account Owner
- Super Admin
- Front Desk Agents
Professional, Enterprise and Academic plan have 3 extra system roles available:
- Equipment Administrators
- Equipment viewers
- Self-service
The second one is Custom Roles.

Custom Roles in CHEQROOM
- Items
- Custody
- Kits
- Contacts
- Reservations
- Check-outs
- Reports
- Settings
You can find more info in the help article on custom user roles.
Lastly, you can restrict roles to one or more locations.
This is one of the major changes in this feature update.
You’re now able to give access in bulk on a user role level and no longer have to adjust it manually for each user.
That way, if you want to add or delete a location to a specific role, you’ll only have to do it one time.

Restrict on locations in CHEQROOM
Please, bear in mind that the custom roles are only available for Professional, Enterprise, and Academic plans. Do you think: awesomesauce, we can use this new feature! But you’re currently on a Basic plan? Get in touch with our customer success managers via chat. They’re happy to help you move forward.
Happy customizing!
